Shipping Policy

Processing Time

1-2 business days after processing payment

Shipping time

Normally orders will ship within 2-7 business days, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Shipping Fee

Free shipping whole store for standard shipment method, for expedited, the fees will be showed on the check-out page.

Shipping From

US local warehouses in NC or Amazon fulfillment center in CA

Shipping Area

the US only ( Exclude Hawaii, Puerto Rico, and Alaska )

Shipping Methods

USPS, UPS, Amazon Logistics, DHL, Fedex, etc.

Shipping Status

Delivery times may be longer than usual due to the severe weather or unexpected situations. We will arrange shipment as soon as the delivery industry gets back to normal.

The products may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

For any questions, please contact our customer service (, or contact us by 8328410760 (Monday to Friday 7:30 AM to 4:45 PM CST*) or check it by Track Order.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Vivtone as undeliverable. When the carrier returns an undeliverable package to Vivtone, please contact Vivtone to make arrangements for reshipment.

The 10 continental U.S. states will not serve at this time (Last updated Nov 25, 2020. ):

Armed Forces - Americas
Armed Forces - Europe/Africa/Canada
Armed Forces - Pacific
Federated States of Micronesia
Northern Mariana Islands
Puerto Rico
U.S. Virgin Islands

Check back as we expand to more regions.