Email

support@vivtone.com
24 hours a day
7 days a week

Phone

+86-159-1310-3610
Monday to Friday
7:30 AM to 4:45 PM CST*


Office Address 
Address: Longpingshequ,Hongrongyuanshangjun, Erqi, 3Adong,903
Longhua District, Dalangjiedao, Shenzhen, Guangdong, 518109, CN

Customer Service & Product Support

Our customer support team is off for phone for weekend and national holidays, we recommend you to send email, thus our service team from other countries will reply sooner.

All of our hearing instrument specialists are based in our North Carolina office. We're happy to guide, troubleshoot, and advise, not just while you're choosing your hearing aid, but throughout your time wearing them. As a direct-to-consumer hearing aid company, we'll work directly with you!

Audiologist Advice

At Vivtone, we want you to be 100% satisfied with the hearing aid you choose. If you've had your hearing tested recently, send us your results. Our in-house audiologist will look at your hearing test and point you to the right hearing aid for your level of hearing loss.

FAQs

Many questions may already be answered on our FAQs page.

Order Tracking

If you want information regarding the delivery of an order, you can track it on the track order page.

Contact Form

Fill in this form and send it to us using the  "submit" button.