FAQ

The answer is, you’d better get a pair instead of one. Except for the situation that one of the ears is unable to wear a hearing aid like ear infection or other situations which make it impossible to wear a hearing aid.
Because most people have hearing loss in both ears, especially the seniors, who lose hearing for sake of age. With a pair of hearing aids, the user can keep both side of the hearing in the same level. The brain processes sound through what's known as binaural hearing, it normally does this by comparing the qualities of the sound signals that come through each ear—their relative loudness, their frequencies, and the time it takes them to travel through the ears. But the brain can't locate a sound as well if sound signals are always louder through one ear. 

If you have any of these signs or symptoms, you may have hearing loss:
1. Speech and other sounds seem muffled
2. Difficulty hearing high-pitched sounds (e.g., birds, doorbell,
telephone, alarm clock) 3. Difficulty understanding conversations when you are in a noisy place
4. Difficulty understanding speech over the phone
5. Trouble distinguishing speech consonants (e.g., difficulty distinguishing the difference between s and f, p and t, or between sh and th in speech)
6. Asking others to speak more slowly and clearly
7. Asking someone to speak more loudly or repeat what they said
8. Turning up the volume of the television or radio
9. Ringing in the ears
10. Hypersensitivity to certain sounds (certain sounds are very bothersome or create pain)

It depends on if your hearing loss is sensorineural or conductive.
Sensorineural hearing loss is very common and is due to damage to the inner ear or auditory nerve from noise exposure, genetics, and natural aging. It develops over time and may sneak up on you. Hearing aids can usually help with this type of hearing loss and Vivtone hearing aids are designed to help you get back into the conversation.
Conductive hearing loss is due to conditions that blocks the sound as if your ear is stuffed. It is often sudden or unexpected and all sounds are muffled or blocked in one or both ears. We recommend that you visit your doctor if you believe your hearing loss may be conductive, especially because conductive hearing loss may be temporary or treatable.

Behind-the-ear (BTE) aids: Most parts are contained in a small plastic case that rests behind the ear; the case is connected to an earmold or an earpiece by a piece of clear tubing. This style is often chosen for young children because it can accommodate various earmold types, which need to be replaced as the child grows. Also, the BTE aids are easy to be cleaned and handled, and are relatively sturdy.

"Mini" BTE (or "on-the-ear") aids: A new type of BTE aid called the mini BTE (or "on-the-ear") aid. It also fits behind/on the ear, but is smaller. A very thin, almost invisible tube is used to connect the aid to the ear canal. Mini BTEs may have a comfortable ear piece for insertion ("open fit"), but may also use a traditional earmold. Mini BTEs allow not only reduced occlusion or "plugged up" sensations in the ear canal, but also increase comfort, reduce feedback and address cosmetic concerns for many users.

In-the-ear (ITE) aids: All parts of the hearing aid are contained in a shell that fills in the outer part of the ear. The ITE aids are larger than the in-the-canal and completely-in-the-canal aids (see below), and for some people may be easier to handle than smaller aids.

In-the-canal (ITC) aids and completely-in-the-canal (CIC) aids: These hearing aids are contained in tiny cases that fit partly or completely into the ear canal. They are the smallest hearing aids available and offer cosmetic and some listening advantages. However, their small size may make them difficult to handle and adjust for some people.

Vivtone hearing aids are mostly BTE and Mini BTE hearing aids, and one neckband hearing aids which is especially to assist TV hearing.

We suggest you to read the Vivtone Hearing Aid Comparison, this page illustrate the main difference of 4 types Vivtone hearing aids. Then you can click the "View Details" button to see the details. You can compare the "Specification" to tell which one is the best choice for you.
If you still can't make your decision, please Contact Us. Our specialist to give you professional suggestion.

First of all, is the hearing protection. Hearing amplifiers simply amplify the sound. When the external sound is loud, it can easily cause hearing hurting. While professional hearing aids have hearing protection, when the sound comes to a certain standard, it will automatically shut down, so as to avoid hurting.
On the other hand, hearing aids are medical-grade products. All materials and accessories are me_di_cal-grade. They are friendly to human skin and non-harmful, and environmentally friendly. So that the skin around the ear doesn't become allergic. Hearing amplifiers do not require this standard (that's one of the reasons for their low price).
The hearing aids from Vivtone are me_di_cal-grade you can safely use, unlike lower-end, low-cost amplifiers.

Please clean your hearing aids every day, or at least every other day. Hearing aid is connect to your skin and ear all day, earwax and oil to be sitting on your hearing aid for hours. You should clean your hearing aid just before storing them. Or it might affect the quality of the sound you hear.

Even with regular cleaning, you need to replace the tubes and domes regularly. Because the domes and tube will lose its shape or stiffen and get bent over time. These factors wound decrease the quality of sound too.
As this process happens slowly, much like hearing loss, you might not realize the sound quality from your hearing aid is slowly getting worse. We suggest user replacing the tubing and domes every 2 to 3 months. Vivtone provides extra tubes and domes in the accessories box when you buy the device. You can buy more later on our official website or Amazon.
We know that many customers who thought their hearing aids were defective, only to put a new tubing and tip on their hearing aid and have it sound like they day they bought it!

For Pro20 and Lucid30, you can reassemble the tube and domes by your self. For RIC02, you just need to reassemble the domes.

For Pro20 and Lucid30,
1. Remove the tubing.
Start by rotating the tubing base counter-clockwise. For the threaded style tubing, it should turn very easily, with little to no resistance. Continue to rotate the tubing base counter-clockwise, like a bottle cap, until the tubing and hearing aid body separate.
2. Reassembling the Tubing.
To reassemble your hearing aid, we are going to put the tubing back on the hearing aid body. Again, this depends on whether you have the threaded style or snap-on style tubing. If you have the threaded style tubing—the type that rotated off the hearing aid—simply rotate the tubing base back onto the hearing aid, this time in a clockwise motion. Make sure the tubing is flush with the sides of the hearing aid body and the tubing is facing forward when you’re done. If you have the snap-on style tubing, all you need to do is push the tubing directly onto the base of the hearing aid. You don’t need to rotate the tubing on. Just push the tubing and the hearing aid directly together. The tubing should just pop on the hearing aid body and you should be good to go. Make sure the tubing base is flush with the sides of the hearing aid.

All the hearing aids are rechargeable. But different models have different charging and battery life. You can find it on the Specification on each product page. Or simply visit Vitone Hearing Aid Comparison.

They can sit in the charger for whole day without damaging the batteires, because it will automatic shot-off when the batteries are fully charged.

Just contact our support team. They will tell you if it's possible to get one for free or where to buy one.

 - If the hearing aid was exposed to a humid environment, sweat or other moisture may be clogging the aid and distorting sounds. Consider using a hearing aid dehumidifier overnight and try again.
- Check the tubing for debris or ear wax or for signs of wear. Replace the tubing if it appears stiff, bent, cracked, or frayed.

- Make sure the power is full. - Check the tubing for any signs of moisture, debris, or ear wax blockages.
- Check the device to be sure that they are turn on.
- Reposition the hearing aid tubing/dome in your ear canal.

Whistling (feedback) occurs when amplified sound returns to the microphone and is re-amplified. This happens with all microphones.
Most hearing aids (even ones costing thousands of dollars) whistle when not inserted properly into the ear canal. You can confirm that your hearing aid is working properly by removing the aid and covering the hole in the tubing/domes with your finger (the whistling should stop). Try pulling your ear up and back and reinserting ear piece into ear so it fits better (or try a different sized ear dome).
Sometimes feedback may occur when you have a blockage of wax in the ear canal, a stiff eardrum (from a cold, for example) or any condition that causes sound to be reflected from the ear canal. In these cases, the fit may be fine, and the feedback will disappear when the condition is corrected.
Check for any cracks in the tubing or the earhook. For optimal performance, the hearing aid tubing and domes should be replaced every 2-3 months.
Lower the volume if it is set too high.
Clean any debris or ear wax that may be blocking the tubing or ear dome.
If you cannot obtain a good fit, consider getting a custom mold made to your ear.

The number one issue with hearing aids is wax. 
Even if you just cleaned it, the first thing to do when your hearing aids stop working properly is to clean the tubing, tip, and microphone ports. If your hearing aid isn't properly cleaned, you won't be able to hear. It doesn't matter if you spent thousands of dollars on hearing aids at a hearing clinic, or if you saved thousands of dollars with Vivtone hearing aids. Give it a nice cleaning. That should solve the issue 95% of the time!

Many people successfully wear both eyeglasses and hearing aids. For best results, put your glasses on first and then place the hearing aid body between your glasses and your outer ear. To avoid issues when removing your glasses or putting them back on, resist tilting your glasses up or down as you take them off or put them on.

We ship all of Vivtone order within1-2 business days after processing payment.
Normally you will receive it within 2-7 business days, unless particularly noted elsewhere on the website or email notification.
You can know more by our Shipping Policy.

Your satisfaction is guaranteed. If you are not satisfied with your Vivonte, you have 45 days from the date of purchase to return it for a full refund. All products MUST include a Return Merchandise Authorization (RMA) number for proper processing. (Contact us for a RMA)
We are unable to honor return requests after 45 days from the date of purchase.

Yes, your hearing aid can be sent in for repair outside of the warranty period. Contact our customer support team at support@vivtone.com for instructions and pricing information.